The details
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Tell us what you’re planning, who it’s for, your preferred delivery date and an estimated quantity or budget. If you only have part of that figured out, that’s okay—we can help shape the rest.

Absolutely. We can recommend products based on your audience, goal, event, industry and budget. Our job is to narrow the options and build a collection that feels right for your brand.

No. We work with projects of many sizes. Minimum quantities vary by product and decoration method, so we’ll help you find options that fit the scale of your order.

No. Our online shop offers a starting point for exploring the types of promotional products available, but it represents only a small portion of what we can source. If you do not see the right item—or have something specific in mind—contact your Account Executive or call our customer service team at 404-793-6088. We’ll research additional suppliers and help find an option that fits your project.

Promotional product pricing can change based on quantity, product color, decoration method, number of imprint colors, setup charges and shipping. We provide a clear quote based on the details of your actual project.

Most do. The minimum depends on the specific item, supplier and decoration method. Some products have lower-minimum or rush-friendly options.

Yes. Our website represents only part of what we can source. We can research specialty items, custom products, premium brands and hard-to-find merchandise for your project.

Often, yes. Blank or decorated samples may be available, sometimes at a charge plus shipping. Tell us which product you are considering and we’ll confirm the sample options.

Not always. Screens, embroidery digitizing, molds, art preparation, PMS color matching, special packaging and other setup charges depend on the item and decoration method. Your quote will identify the charges that apply to your project.

Yes. Supplier pricing, freight, inventory and raw-material availability can change without notice. A quote is valid for the period shown on the quote, and inventory is not reserved until the order requirements and payment terms are satisfied.

Some custom production methods allow an industry-standard overrun or underrun. When this applies, the final invoice may reflect the actual quantity produced. We’ll identify known quantity tolerances before production whenever possible.

An order is approved when you authorize the quote or order details and approve the required artwork proof. Depending on the project, a deposit or full payment may also be required before materials are secured or production begins.

Once an order has been approved, production has begun or special materials have been ordered for the project, the order cannot be canceled. Custom products and materials are purchased or produced specifically for your order and generally cannot be returned to inventory.

Contact us immediately. Changes are not guaranteed after approval and may require stopping or restarting production. Additional artwork, setup, material, restocking, rush or production charges may apply, and the delivery date may change.

Please review product, color, quantity, imprint, spelling, sizing, shipping address and delivery details carefully. Upright Promo is not responsible for errors that were shown on and approved in the quote, order confirmation or proof.

Special-order products, fabrics, components, packaging, print materials or other project-specific supplies are non-cancelable once ordered. Any remaining portion of the project will be reviewed based on commitments already made to suppliers.

If no custom work or purchases have begun, cancellation may be possible. Charges may still apply for completed design work, samples, research, freight, restocking or other services and commitments already incurred.

We accept Adobe Illustrator (AI), InDesign (INDD), Photoshop (PSD), EPS, SVG, editable PDF and high-resolution PNG or JPG files. Native Adobe files are preferred when available. InDesign projects must be packaged with all linked images, fonts and supporting files. Photoshop files should remain layered and include any linked assets or required fonts. Please send the complete source-file package—not only a flattened PDF or preview. We’ll review everything before production.

We can evaluate the artwork and explain what is needed. Basic cleanup or vector conversion may be available; more involved recreation or design work may require an additional creative-services charge.

Yes. You’ll receive a digital proof showing the proposed imprint, placement and product details. Production begins only after the proof and order details are approved.

We can work from Pantone colors or established brand standards. Exact color matching depends on the product material and decoration process, and we’ll advise you when a close match is more realistic than an exact one.

Options include screen printing, embroidery, heat transfer, full-color printing, laser engraving, debossing and more. The best method depends on the product, artwork, quantity and desired finish.

Not always. Fabric, metal, plastic, wood, glass and coated surfaces reproduce color differently, and screens can display colors differently from a physical product. Reasonable variation is expected unless a specific color-match process is quoted and approved.

Yes. Custom decoration involves normal production tolerances. Small variations in imprint size, position, color and alignment can occur within accepted manufacturing standards.

We generally retain production files for future reorders, but customers should also keep their original brand files. Previous artwork does not guarantee that the same product, decoration process or supplier will remain available.

Payment requirements depend on the order and account. New customers and custom projects may require full payment or a deposit before production. Any remaining balance is due according to the terms shown on the invoice.

Available payment methods will be listed on your invoice or payment request. Contact our team if your organization requires a purchase order, vendor setup or another approved payment process.

We do not typically extend credit to new accounts. After a customer has established a purchase history with Upright Promo, payment terms may be considered based on order frequency and payment history. Terms are not automatic and remain subject to review and approval.

Unless specifically stated, sales tax, freight, duties, special handling and delivery charges may be additional. Estimates can change when final quantities, carton dimensions, split destinations or expedited service are confirmed.

Many standard orders take about 7–15 business days after proof approval, but timing varies by product, supplier and decoration method. Shipping time is additional. We’ll confirm the schedule before you approve the order.

Rush production may be available on select products. Availability depends on inventory, artwork readiness, quantity and delivery location, and rush charges may apply.

Yes. We can often split shipments to offices, event locations or individual recipients. Additional handling, address processing and freight charges may apply.

International shipping may be available depending on the destination and product. Duties, taxes, customs requirements and longer transit times should be considered early in the project.

Contact us as soon as possible and keep the products and packaging available for review. We’ll document the issue, work with the supplier and explain the available resolution.

Your required delivery date should be earlier than the event date whenever possible. Build in time to receive, inspect and distribute the order. Tell us both dates so we can recommend a realistic schedule.

Production estimates begin after all approvals and required payments are received. Supplier delays, inventory changes, carrier disruptions, weather and other conditions outside our control can affect timing. A firm event date should always be shared before ordering.

In many cases, yes. Provide the valid carrier and account details before the order is released. Carrier-billed freight, third-party fees and address-correction charges remain the customer’s responsibility.

Photograph the cartons, labels, packaging and affected products, keep all materials and contact us promptly. Claims are time-sensitive, and the carrier or supplier may require documentation before a resolution can be issued.

Custom, decorated and made-to-order products are generally not returnable. If an order differs materially from the approved proof or has a verified manufacturing defect, contact us promptly so we can review it with the supplier.

A defect is a production issue outside normal manufacturing and decoration tolerances. Slight differences in product color, size, texture, imprint placement or shade may be normal and are reviewed case by case.

Inspect the order as soon as it arrives and contact us promptly—preferably within five business days. Keep the entire order and original packaging available until the review is complete.

We will match prior specifications as closely as possible, but product lots, materials, dye lots, imprint equipment and supplier processes can change. A new proof or sample may be recommended when exact continuity is important.

Return eligibility depends on the supplier and product condition. Approved returns may require advance authorization and may be subject to restocking charges, return freight and supplier restrictions.

Yes. We can help plan online company stores, employee programs, recognition collections and ongoing merchandise programs. The right setup depends on your audience, order flow and fulfillment needs.

Yes. Beyond supplying products, we can help with creative direction, artwork, product curation, campaign concepts, event merchandise and cohesive branded collections.

Yes. We can coordinate giveaways, apparel, displays, signage and pre-event delivery so the merchandise works together and arrives when it is needed.

Yes. Upright Promo can support clients and ship projects across the United States, with international options available for select orders.

No. Upright Promo does not currently offer kitting, individual kit assembly or kit-fulfillment services.

Yes. We can help plan repeat campaigns, employee programs, recognition programs, annual events and seasonal merchandise. Product availability and pricing are reconfirmed for each release.

No. Upright Promo does not decorate customer-supplied merchandise. Products to be decorated must be sourced and ordered through Upright Promo.